Return and Refund Policy
At Dhampur Green, we prioritize customer satisfaction and aim to provide you with the highest quality products and exceptional service. However, we understand that circumstances may arise where you need to return a product or request a refund. Please carefully review our policy below to understand your rights and responsibilities regarding returns and refunds:
Returns:
1. Perishable Items: However, in the event that you receive a perishable item that is damaged or spoiled, please contact our customer service team immediately for prompt assistance.
2. Wrong or Damaged Item Delivery : In the unfortunate event of receiving wrong item or a damaged product, we kindly request that you notify us within 24 hours of receiving your order. Our dedicated customer service team will work diligently to resolve the issue in a timely manner.
At Dhampur Green, we prioritize customer satisfaction and aim to provide you with the highest quality products and exceptional service. However, we understand that circumstances may arise where you need to return a product or request a refund. Please carefully review our policy below to understand your rights and responsibilities regarding returns and refunds:
Returns:
1. Perishable Items: However, in the event that you receive a perishable item that is damaged or spoiled, please contact our customer service team immediately for prompt assistance.
2. Wrong or Damaged Item Delivery : In the unfortunate event of receiving wrong item or a damaged product, we kindly request that you notify us within 24 hours of receiving your order. Our dedicated customer service team will work diligently to resolve the issue in a timely manner.
It is advisible to share image of the batch number and packing/manufacturing date of the delivered product in case of wrong product delivery and image of package condition in case of damage product delivery.
Refunds:
1. Refund Eligibility: Refunds will only be processed under the condition that we are unable to ship the product to you due to reasons such as stock unavailability or unforeseen circumstances. If we are unable to fulfill your order, you will be eligible for a full refund.
Refunds:
1. Refund Eligibility: Refunds will only be processed under the condition that we are unable to ship the product to you due to reasons such as stock unavailability or unforeseen circumstances. If we are unable to fulfill your order, you will be eligible for a full refund.
2. Refund Process: Upon confirming that we are unable to ship the product to you, we will promptly initiate the refund process. Refunds will be processed back to the original method of payment used for the purchase. Please note that depending on your bank or credit card company, it may take several business days for the refund to reflect in your account statement.
Contact Us:
Should you have any inquiries regarding our return and refund policy, or if you require assistance with a return or refund process, please do not hesitate to reach out to our dedicated customer service team. You can contact us via 9818362962, and we will be more than happy to assist you.